Big Bends - Nut Sauce Lil-Luber Ultra

Delivery

Any order placed before 2.30pm on a working day will generally be sent the same day. If the order is placed after 2.30pm on a weekday or anytime during the weekend or a public holiday, we will send the order the next working day.

UK Orders:

• Royal Mail First Class – £1.95 per order (free for orders £30.00 or higher). Delivery is usually next working day, but can sometimes take up to 5 days. No signature required.
• APC Courier – £6.50 per order (free for orders £90.00 or higher). Usually next-working day service with a 2-hour delivery window notified by email or text. Only available for UK mainland addresses. Signature required. Deliveries can be made up until 6.00pm. For urgent deliveries, please use Royal Mail Special Delivery.
• Royal Mail Special Delivery – £9.95 per order. Guaranteed delivery next working day before 1.00pm. Signature required. Delivery updates sent via email or text.

International Orders:

EU Orders:

We are pleased to offer a simplified shipping scheme (IOSS) for our EU customers:

• Orders up to €150.00 – All prices include VAT and any applicable fees. The price you see at checkout is final, with no extra charges.
• Orders over €150.00 – Prices do not include VAT or import fees. Additional fees must be paid to your local postal service upon arrival.

Please note: the all-fee-inclusive scheme applies only to business-to-consumer (B2C) transactions, not B2B.

Shipping Options within Europe:

• European Registered Post – £12.95 per order via Royal Mail Tracked service. Parcels are handed over to local postal services. Signature generally not required. Delivery: 3–7 working days.
• European Registered Courier – £30.00 per order. Courier selected for delivery. Signature required. Delivery: 2–5 working days.

USA Orders:

• USA Tracked Postal Delivery – Duties & Taxes Included – Sent via Royal Mail and handed over to USPS. Price includes all import duties and taxes, making checkout final. Hassle-free delivery with no customs paperwork or unexpected charges.
• Express Courier – Import Duties & Taxes Not Included – Faster delivery (3–7 working days). Import duties and taxes must be paid by the customer upon delivery.

International Orders (Rest of World):

• International Registered Post – £15.00 per order via Royal Mail Tracked service. Parcels handed over to local postal service. Signature generally not required. Delivery: 4–10 working days.
• International Registered Courier – £40.00 per order. Courier selected for delivery. Signature required. Delivery: 3–7 working days.

Please note: duties and import taxes may apply for international orders outside the EU and USA, depending on local regulations. Fees are usually collected upon delivery.

General Delivery Information:

If you have not received your order within the estimated delivery times, please contact us to request a tracking number. Checking with us sooner rather than later is recommended, as parcels returned due to failed delivery attempts can delay your order further.

GPSR – EU Responsible Person

Company name: Easy Access System Europe Oü
Address: Mustamäe tee 50, Tallinn, Tallinn, 10621, EE
Email: gpsr.requests@easproject.com
Phone: 358405003575

Returns

At Armstrong Music, we proudly offer a 30-day, no quibble returns policy. If a product does not meet your expectations, return it within 30 days for a refund (minus original postage) or exchange. Returned goods must be in original condition, including packaging and accessories.

If the return is due to missing or faulty parts, we will provide a full refund or replacement within 30 days. Refunds due to our fault include delivery charges.

Installation of Guitar Parts:

We do not accept responsibility for damage caused by fitting parts purchased from us. Inspect and test fit parts before installation. Attempts to modify or force parts may void returns or refunds.

Standard Template Pickguards:

Perform a "dry run" to ensure correct fit before removing protective film or installing components. Once removed, pickguards cannot be returned or refunded.

Custom-Made Pickguards:

Custom pickguards are non-returnable and non-refundable. This includes any requested modifications or pickguards made from customer-provided outlines.

Please use a registered postal or courier service for returns. Send returns to:

Armstrong Music
Woodreeve Farm
Capel Road
Ruckinge
Ashford
Kent
TN26 2EJ

This returns policy does not affect your legal rights.

We offer Paypal as the payment gateway on our website. 

PayPal accepts all major credit and debit cards and no cardholder information is ever passed unencrypted and any messages sent to our servers from PayPal are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to PayPal's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

When you pay with Paypal, all information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). Your personal information is stored on Paypal's servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, Paypal do not directly connect their firewall-protected servers to the internet.