Free UK Delivery Over £50 (online and UK only)

Same Day Despatch, Mon-Fri before 2.30pm

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Shipping policy

Orders placed before 2.30pm on a working day (Monday to Friday) are usually sent out the same day. Orders placed after 2.30pm, at the weekend or on a public holiday are sent the next working day. Made-to-order items such as pickguards have their own lead time, shown on the product page.

You'll always see the exact shipping price for your order at checkout.

UK Orders:

  • Royal Mail First Class - £3.50 per order (free for orders £50.00 or higher). Untracked. Usually 1-3 working days, but can sometimes take longer. No signature required. Royal Mail have been experiencing occasional delays, so for urgent or valuable orders we'd recommend one of our tracked services below.
  • Royal Mail Tracked 24 - £7.95 per order. Tracked, usually delivered within 1-2 working days.
  • APC Courier - £6.95 per order (free for orders £150.00 or higher). Usually next working day with a 2-hour delivery window notified by email or text. Only available for UK mainland addresses. Signature required. Deliveries can be made up until 6.00pm. APC is not a guaranteed service - for urgent deliveries, please use Royal Mail Special Delivery.
  • Royal Mail Special Delivery - £12.95 per order (£24.95 for orders over 1kg). Guaranteed delivery next working day before 1.00pm. Signature required. Delivery updates sent via email or text.

Channel Islands and Isle of Man:

Royal Mail First Class (£3.50, free for orders £50.00 or higher), Royal Mail Tracked 24 (£7.95) and Royal Mail Special Delivery (£12.95, or £24.95 over 1kg) are available. APC Courier is not available to these addresses.

International Orders:

Europe:

  • Standard International - Royal Mail Tracked service, priced by destination and parcel weight from £9.95. Parcels are handed over to the local postal service. Signature generally not required. Delivery: typically 3-7 working days.
  • Express - £30.00 per order. Courier delivery. Signature required. Delivery: typically 2-5 working days.

EU VAT and duties: For EU orders under €150, VAT and any customs duty are collected at checkout under our IOSS registration (consumer orders only, not B2B), so the price you see is the price you pay. For orders over €150, import duty is charged by customs in your country and is usually collected on delivery by the postal service or courier.

USA Orders:

  • USA Tracked Postal Delivery - Duties & Taxes Included - Sent via Royal Mail and handed over to USPS. Price includes all import duties and taxes, making checkout final. No customs paperwork or unexpected charges.
  • Express Courier - Import Duties & Taxes Not Included - Faster delivery (typically 3-7 working days). Import duties and taxes must be paid by the customer on delivery.

Rest of World:

  • Standard International - Royal Mail Tracked service, priced by destination and parcel weight from £10.95. Signature generally not required. Delivery: typically 4-10 working days.
  • Express International - £40.00 for orders up to 1kg, £100.00 over 1kg. Courier delivery. Signature required. Delivery: typically 3-7 working days.

Standard International is available for parcels up to 1.98kg - heavier orders are sent by express courier. Full international rates are listed on our shipping rates page.

Please note: duties and import taxes may apply for international orders outside the EU and USA, depending on local regulations. Fees are usually collected on delivery.

General Delivery Information:

If you have not received your order within the estimated delivery time, please contact us at sales@armstrongmusic.co.uk with your order number and we'll look into it. Checking with us sooner rather than later is recommended, as parcels returned due to failed delivery attempts can delay your order further.

GPSR - EU Responsible Person

Company name: Easy Access System Europe Oü
Address: Mustamäe tee 50, Tallinn, 10621, Estonia
Email: gpsr.requests@easproject.com
Phone: +358 405003575

Returns

At Armstrong Music, we proudly offer a 30-day, no quibble returns policy. If a product does not meet your expectations, return it within 30 days for a refund (minus original postage) or exchange. Returned goods must be in original condition, including packaging and accessories.

If the return is due to missing or faulty parts, we will provide a full refund or replacement within 30 days. Refunds due to our fault include delivery charges.

Installation of Guitar Parts:

We do not accept responsibility for damage caused by fitting parts purchased from us. Inspect and test fit parts before installation. Attempts to modify or force parts may void returns or refunds.

Standard Template Pickguards:

Perform a "dry run" to ensure correct fit before removing protective film or installing components. Once removed, pickguards cannot be returned or refunded.

Custom-Made Pickguards:

Custom pickguards are non-returnable and non-refundable. This includes any requested modifications or pickguards made from customer-provided outlines.

Please use a registered postal or courier service for returns. Send returns to:

Armstrong Music
Woodreeve Farm
Capel Road
Ruckinge
Ashford
Kent
TN26 2EJ

This returns policy does not affect your legal rights.